Frequently Asked Questions (FAQ)
Q: Are your products authentic?
A: MSS is our in-house brand and all our products are manufactured under stringent quality control to ensure that there are no inconsistencies or contamination. Our products are formulated using pharmaceutical ingredients to maximize efficacy because we know everyone loves skincare that works.
Besides our MSS products, we do carry some other skincare products which we feel are good additions to the skincare routine. These products are all authentic and sourced from reliable suppliers.
Q: What currency are the products sold in?
A: Our products are all sold in SGD (Singapore Dollars).
Q: How long does delivery take within Singapore?
A: All delivery made to a Singapore address is FREE.
Confirmed orders are processed within 1 business day. You will typically receive your items within 3 business days from the date of order, excluding weekends and public holidays.
Q: I am not from Singapore but I am interested to place an order. How do I do that?
A: We apologize that we currently do not deliver outside of Singapore. However, we may be able to work something out together if you reach us at our Contact Us page or drop us an email. We would be happy to hear from you.
Q: Why do I need to leave a review?
A: Leaving a review helps us understand your browsing and purchasing experience. We strive to continually make this experience a pleasant one for you. Your review will also benefit like-minded customers who are looking for more information on their product of choice.
Please do leave us a suggestion or feedback on the Contact Us page if there is anything we can improve on.
Q: I am interested to be a re-seller or to distribute some of the products in your website. How do I go about doing so?
A: You may drop us an email indicating the items you are interested in and we shall get back to you as soon as we can.